Why Have A Documented Quality Management System?
Posted on January 22, 2008 - Filed Under Business
It is important for an organisation to identify the principal activities that are undertaken in order to supply products or services that are consistent and produced as efficiently as possible. This will assist the organisation to minimise quality costs such as customer complaints, product rework, waste and levels of reject and by reducing this cost will see a direct impact on the bottom line and the profitability of departments, enterprises or the organisation itself. There are a number of reasons why an organisation may be required to move from informal to formalised systems. Informal management systems are those that exist as word of mouth, are not documented and rely on heavily on supervision and management to ensure that practices, products and services are consistent. Formal management systems are management systems that are written down, i.e. documented and established so that there is clarity on the organisation’s aims, goals and objectives, its mission, the activities undertaken and the procedures that have been established to ensure that the activities or processes are undertaken consistently and the outputs from those activities, the products and/or services, meet pre-determined requirements.
So why have a documented management system? Well this is not an exhaustive list, but here are some reasons why it is important to formalise the organisation’s policies, protocols and procedures to demonstrate:
•Internally and externally that there is process and product/service control to ensure that customer specifications are consistently met;
•Legislative requirements have been met. Legislation can include as applicable, personnel legislation, worker welfare or health and safety, product or service liability, corporate social responsibility, or environmental protection;
•Procedures are in place in the event of a product recall, withdrawal or a customer complaint or in the event that product/service non-conformance is identified during the production phase;
•Training procedures are established, documented and implemented and refresher training is undertaken as required; and
•Processes and procedures are regularly reviewed and enhanced or improved where necessary.
http://qmschat.blogspot.com/2007/08/why-have-documented-quality-management.html
Tags: consistently, customer complaint, customer complaints, customer specifications, formal management, legislative requirements, management systems, organisations, personnel legislation, principal activities, product recall, product service, quality costs, quality management system, safety product, supply products, undertaken, written down
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